This checklist is based on the potential hazards identified in these Guidelines. It is not a comprehensive list of all hazards within call centers. You must apply the OHS risk management for all foreseeable hazards that have been identified whether or not they have been outlined in this checklist.
| If a box is not ticked, something should be done about that issue |
Check if YES
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| Training | |
| Have employees been educated/trained to recognize poor ergonomic risk factors (i.e. awkward postures, repetitive and sustained movements, and forces) associated with Occupational Overuse Symdrome (OOS)? |
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| Have employees been trained in the correct adjustment of workstation furniture to enable them to achieve neutral postures? |
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| Chairs | |
| Is the seat height adjustable for the range of users within the workforce? |
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| From a seated position, can the height of the chair be easily adjusted? |
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| From a seated position, can the backrest be easily adjusted for height and angle? |
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| Is the seat pan width and depth adequate and comfortable when sitting? |
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| Do employees' elbows avoid hitting the backrest and armrest (if provided) when performing their job? |
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| Can the computer screen be adjusted for height and viewing distance from the seated position? |
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| Desk | |
| Is the desk height adjustable between 580mm & 730mm? |
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| If 'no', is there a height adjustable chair and footrest available to achieve neutral postures? |
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| Is the desk depth sufficient for the computer screen, keyboard, and document holder? |
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| Is the desk wide enough for the task? |
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| Is the top surface non-reflective? |
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| Is there adequate leg space under the desk? |
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| Other equipment | |
| If necessary, do employees have the choice of using footrests to achieve correct lower limb postures? |
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| If necessary, do employees have the choice of using document holders? |
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| Telephone headset use | |
| Is the background noise level low enough that operators do not have to turn up the volume of their headsets? |
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| Are the operators' headsets free from sudden bursts of loud noise, such as line interference? |
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| Are operators provided with individual headsets or cushion covers? |
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| Are the headsets cleaned on a regular basis, and cleaned prior to issuing to another operator to avoid the spread of infections? |
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| Source: Occupational Health & Safety (OHS) |